An E-govqual Model to Analyze the E-government Web Portal Service
Devi Utami, Y.Yuhefizar And Josephine Sudiman
*Corresponding Author: yuhefizar@pnp.ac.id
Abstract: A public perception in using a new system, borned an idea to develop how far the level of satisfaction of information system and their existence, the Tanah Datar regency portal website has already responsively displayed and relatively good appearance, it’s important to carried out many factors such as their age, ability, etc. What the priorities for improving service quality based on the results of the e-Govqual analysis model as problems that should be solved. This paper aims to knows the public perceptions of the quality of web services, the scope of the research consists only on determined variables such as reliability, trust, efficiency and citizen support. Using a quantitative method, the user’s perception of performance is labelled as an independent variable (X), and service quality expectations labelled as the dependent variable (Y) by combining the likert scale with 5 dimensions. After a few days, 275 respondents were obtained, the majority are civil servants and the civil society. The results of the validity test shows all the attributes are valid and the reliability test of cronbach’s alpha is 0.984 for performance and 0.973 for importance was greater than 0.6, it means reliable. The lowest ranks score is KP1 (The website asks for a password and username) -0.68 and the highest rank score is CS2 (the City government completes complaint input quickly) -1.25, it means what users expect is not yet good as they get. The final statements was reached on the cartesian diagram show the city government about their interested to solving user problems, resolves feedback quickly and some information should be up to date was labelled “concentrated here”.
Keywords: e-Government, Quality, Services, e-Govqual
Full article: http://www.pis.edu.my/phocadownload/userupload/umum/e-Proceeding%20ICo-ASCNITech2022.pdf
